Frequently Asked Questions

Pick your apartment from the "Apartments" page, choose your arrival and departure dates and the number of guests, then click "Book". You will be guided through to secure payment.

You can book at any time, up to 12 months ahead and up to the day before arrival, subject to availability. For last-minute arrivals (D-1, D), please call us to confirm.

The minimum stay is 2 nights in high season and 1 night in low season. For long stays (15 nights and more), corporate rates are available on request.

Yes, subject to availability. Contact us at least 72 h before arrival for any date or guest changes.

We accept Visa and Mastercard cards via EpayNC, the secure payment solution of Calédonienne de Services Bancaires (CSB). Payments are processed in XPF (Pacific Franc).

Yes. All transactions go through EpayNC (3D Secure enabled) and are protected by TLS encryption. No banking data is stored on our servers.

You are charged when the booking is confirmed. You then receive a booking confirmation e-mail.

Check-in is from 3:00 PM, check-out before 11:00 AM. For a late arrival (after 7 PM), please let us know so we can arrange the key handover.

Yes, all our apartments have free high-speed Wi-Fi, as well as air conditioning, a fully equipped kitchen and a flat-screen TV.

Yes, a secure private car park is available free of charge for our guests, subject to availability.

For the comfort of all our guests, pets are not allowed in the residence, except service dogs upon presentation of a certificate.

Free cancellation up to 7 days before arrival. Between 7 days and 48 h, 50% of the total amount is withheld. Less than 48 h before arrival or in case of no-show, the full stay is due.

Contact us by phone or through the contact form with your booking number. We confirm the cancellation by e-mail.

In case of a major event (cyclone, airport closure, health emergency), we review each case individually and offer a free reschedule or a full refund depending on the situation.

Our residence is located at Anse Vata, Nouméa, a few steps from the beach and the heart of New Caledonian beach life. Tontouta international airport is about 50 minutes away by taxi.

Several options: taxi (around 8,500 XPF), Karuïa Bus airport line (around 3,000 XPF) or car rental. We can arrange a private transfer on request.

Yes, we offer a free luggage room at the reception desk during opening hours (8 AM – 8 PM). Perfect for enjoying Nouméa before your return flight.